Brighton and Hove Independence at Home are a short-term domiciliary care service working with vulnerable people in the community in regaining their Independence.
We are seeking applicants with excellent communication and customer service skills who are flexible and adaptable to change within a fast-moving service. As the role is office based general I.T. and administrative skills are essential and a willingness to learn and work as a part of a team is key to the role.
The SSA Duty Support role is crucial to the smooth and safe running of the service. The successful candidate will need to work well under pressure with the ability to communicate effectively with people at all levels such as staff, other professionals, service users and families. Good attention to detail, taking responsibility and making decisions are essential abilities.
Fixed term for: 12 months
Contracts: 1 x part time 34 hours per week and 1 x part time 31.5 hours per week working on a three week Rota pattern.
Salary: £19,554 - £21,166 (pro-rata for part time hours)
Interview date: TBC
For an informal discussion, please contact Alan Turnbull - Operation Support Manager
email@example.com or on 01273 295647.
About the role
Purpose of the Job
To receive and agree new referrals for packages of care from various sources by identifying availability within Independence at Home capacity.
To provide a high quality, comprehensive duty service for first point of contact for Independence at Home service users, support workers and other professionals and contribute to an out of hours rota.
To liaise with managers to ensure excellent service provision and to administer the day to day planning and duty functions and administration support within a busy environment.
Location: Beech Cottage, Woodingdean
Skills and Abilities
Excellent communication skills both in a variety of formats from different sources
Excellent interpersonal skills, with the ability to deal effectively with customers who have diverse and complex needs
Demonstrable/proven ability to handle sensitive situations effectively and calmly
Ability to work under pressure; prioritise and to use initiative
Proven ability to operate IT systems effectively, including databases, word-processing and spread sheets
Ability to work in a flexible and co-operative way in a team and meet tight deadlines
Excellent organisational skills
To be able to demonstrate commitment to the principle of Equalities and to be able to carry out duties in accordance with the Council’s Equalities Policy.