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Complaints and Members Enquiries Officer

  • Employer: London Borough of Newham.
  • Reference: LBN02326-38160
  • Published: Thu 19/03/2020, 0:00 AM
  • Closing on: Fri 03/04/2020, 0:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £30,000 - £39,999
  • DBS Check: Enhanced
  • Location: Newham Dockside

The Complaints and Member Enquiries Team deal with corporate and social care complaints, Local Government Ombudsman investigations, Member Enquiries and responding to information requests, including enquiries through Freedom of Information and Data Protection legislation.

Complaints and Member Enquiries Officer

£32,430 - £36,711pa
12 months Fixed Term


The post offers the prospect of working in a corporate environment, which will enhance your knowledge of the work of services across the Council.

This is a high profile post, with the opportunity to develop existing skills and interest towards improving the current service provided by the team. Good communication, negotiation and IT skills are essential, and knowledge and experience in producing, interpreting and analysing data would be an asset.

We are currently seeking an individual to deal specifically with our Freedom of Information and Subject Access Requests. Therefore, having good and demonstrable knowledge of legislations, policies and procedures in terms of the Freedom of Information Act, Data Protection Act, and GDPR is essential.

The successful candidate must have demonstrable experience in processing requests through Freedom of Information and Data Protection legislation.

Although the successful candidate will be expected to be able to deal with all areas of the team, we are looking for someone to deal with complaint investigations and responding to member enquiries, primarily in relation to Housing matters. Therefore, having a knowledge of any aspect of the Council’s Housing policies and procedures and aware of Housing legislation is desirable, although not essential.

The successful candidate should have experience in investigating and resolving complaints and dealing with councillor and Member of Parliament casework.

Please contact Saritha Kurup 02033736326 if you have any questions relating to this position.

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 0203 373 0909.

https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHRFK026203F3VBQB8N8M8M3B&nDocumentID=564253&ptId=38159

 

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  • Employer: London Borough of Newham.
  • Reference: LBN02326-38160
  • Published: Thu 19/03/2020, 0:00 AM
  • Closing on: Fri 03/04/2020, 0:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £30,000 - £39,999
  • DBS Check: Enhanced
  • Location: Newham Dockside

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