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This Vacancy has closed.

Customer Services and Ineligible cases Officer

  • Employer: Richmond upon Thames & Wandsworth Borough Council
  • Reference: randw/TP/621/1779
  • Published: Thu 12/03/2020, 15:02 PM
  • Closing on: Sun 29/03/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £29,738-£36,036 per Annum
  • DBS Check: No
  • Location: London
Job Description

We are looking to recruit several Customer Service and Ineligible Cases Officers to join our busy dedicated team to be the first point of contact for customers to the Housing and Regeneration Department and to manage a small caseload of ineligible households including those with no recourse to public funds.



Dealing with a complete range of housing enquiries – whether tenants, leaseholders or those seeking a home, you will understand the importance of providing excellent customer care to all sections of the Council’s diverse community. You will also be responsible for the assessment, accommodation and subsistence support of a caseload of clients who are subject to No Recourse to Public Funds. 



Customer Services and Ineligible Cases Officers will offer flexibility, commitment and enthusiasm as well as having excellent teamwork skills.  You will need to be competent in the use of IT packages and have excellent administration skills.  Experience of working in a busy public facing role is essential.  Knowledge of housing legislation would be beneficial but is not essential.   



Indicative Recruitment Timeline



Closing Date:  29 March 2020



Shortlisting Date: :  6 April 2020



Interview Date: Week of 20 and 27 April 2020



Useful Information:



Please note that these dates are only indicative at this stage and could be subject to change.



The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.



Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.



Important Information:



Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment


  • Employer: Richmond upon Thames & Wandsworth Borough Council
  • Reference: randw/TP/621/1779
  • Published: Thu 12/03/2020, 15:02 PM
  • Closing on: Sun 29/03/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £29,738-£36,036 per Annum
  • DBS Check: No
  • Location: London

Vacancy Location