Do you want to make a difference for customers in your work?
Can you juggle competing priorities, work to deadlines and solve problems?
Epping Forest District Council is looking for motivated and performance driven individuals who can work with customers and deliver excellent customer focused services within its Housing Management Team. If you are enthusiastic, with an eye for detail who can work in a small team and on their own initiative then this role may well be for you.
Working in our Neighbourhoods team – you will be responsible for tenancy management, tenancy enforcement and anti-social behaviour, supported by a Team Manager. The team comprises 4 full time equivalent Officers expert at all tenancy related matters, delivering sustainable tenancies through a variety of measures, new tenant visits, tailored support plans, focused anti-social behaviour management and an element of compliance around gas safety checks.
You will be the main contact point for customers within a defined geographical area.
To be successful in this challenging role you will need to have excellent written and verbal communications skills; be able to work independently; have good IT skills and an aptitude for customer service. Experience working within an organisation of comparable scale and complexity; either a local authority or RSL is essential. It would be preferable to have worked in a housing management setting, with tenancy, Anti-social behaviour and estate management experience.
Why it's great to work for Epping Forest District Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- 28 days annual leave.
- Career development and learning experiences from a range of training courses and learning methods.
We are passionate about our people and how we deliver services to our community in Epping Forest. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you.
For more information contact Mr C Walsh (Team Manager – Neighbourhoods) on Tel 01992 564765
The closing date for applications is the 27th of March 2020 at noon.