Salary range: £33,291 - £35,724 p.a. inc.
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
Leasehold Consultation Officer
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Leasehold Consultation Officer you will deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents.
Together with Leasehold Finance Officers, you will support the production of corresponding service charges and estimates and all the associated enquiries and disputes.
We are looking for exceptional person who has a proven track record in managing consultation programmes, be passionate about customer service, possess a positive attitude and be able to develop a great relationship with our customers.
You should be able demonstrate knowledge of preparing for and presenting evidence at a First Tier Tribunal also known as an Property chamber and County court. You should also be confident in demonstrating knowledge of the Section 20 processes.
You must have an understanding of housing and service changes legislation and legal processes which govern the resolution of disputes. You leasehold and property service knowledge will make you an excellent candidate. A natural problem solver, you'll find innovate and cost effective ways to improve services to our customers.
Note to candidates:
The successful candidate will be travelling between sites to attend meeting and other activities outside of normal working hours.
Key points for Candidates:
• You must have the ability to interpret and explain to a range of audiences. This may be about relevant legislations and complex legal documents such as leases.
• You must be able to demonstrate the ability to work as a team towards common goals.
• You must have the ability to work “on the go” using mobile technology.
• The ideal candidate should be highly self-motivated with the ability to plan work effectively without being supervised.
Closing Date: Sunday 1st March 2020
Assessment & Interview Date: TBC
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Please note CVs will not be considered as part of your application for this position.