About the role
The My Helpdesk Team offers a front line service to all Surrey County Council employees as well as external colleagues and customers. Enquiries are dealt with by telephone, e-mail, fax and face-to-face.
This role sits in the part of the team that handles enquiries on all aspects of HR, including Payroll, Recruitment and Training. During busier periods there will be an opportunity to support the wider Helpdesk which incorporates the My Helpdesk Finance and My Helpdesk Pensions Teams.
We are seeking a candidate that always puts the customer first and can demonstrate excellent customer service skills. The successful candidate will work efficiently and thrive in a varied and fast paced working environment.
You will be required to have a basic understanding of HR procedures however, this role provides an excellent opportunity to gain further knowledge and experience of a broader range of work areas and an insight into how different teams work.
You will be working as part of a well-supported, friendly team. You will be taken through a 6 week training programme and given the tools to work independently to allow you to deliver excellent service and support to our customers. You will also be given the opportunity to attend further training as part your ongoing development.
To be shortlisted to interview your CV will clearly evidence:
- Excellent written and oral communication and interpersonal skills
- Experience of providing high levels of customer care and professionalism to members of the public
- Good IT skills and experience of using databases to a high standard of accuracy
- Ability to work effectively and flexibly and as part of a team
- An understanding of HR procedures is desirable but not essential
This is a six month fixed term contract with the opportunity for the contract to be extended.
For more information, please see the attached job description.
For an informal discussion contact Colin Adams by e-mail at firstname.lastname@example.org.
We look forward to receiving your application.
The job advert closes at 23:59 on 23 February 2020 with interviews to follow.
Please note that Surrey County Council's headquarters, where this role is currently based, will be relocating back into Surrey in 2020 to support our Community Vision 2030.
We are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.