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This Vacancy has closed.

Service Design Analyst

  • Employer: Horsham District Council
  • Reference: CR1388
  • Published: Wed 22/01/2020, 15:10 PM
  • Closing on: Mon 17/02/2020, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £29,636 - £32,029 pa
  • DBS Check: No
  • Location: Horsham, West Sussex

We are looking for an experienced and enthusiastic person to join our Technology Services Team supporting the technology requirements across the Council providing a professional and customer focused service.  This a great opportunity to help redesign Council services as part of our business and digital transformation programme.

The role will suit someone who has previous experience in a service design / analysis or similar role.  You will need excellent organisation skills, the ability to work under pressure and to deadlines, along with strong attention to detail.

Responsibilities will include:

Identifying and documenting requirements for service digital transformation

Support, maintain and improve existing systems, whether developed in house or third-party supplier

Advising colleagues on how processes can be optimised using digital technology

Assisting in the migration of systems to new solutions

Liaising with external suppliers as necessary

 

Technical Knowledge / Experience:

Experience of mapping processes and identifying improvements

Ability to design services to meet user needs

Ability to communicate technical issues to non-technical colleagues and vice versa

Good written and verbal communication skills

Experience of a broad range of business applications

Keen to keep pace with changes in technology and to learn new technologies

Horsham District Council encourages and supports professional development and offers a generous benefits package to support your work life balance. This includes 27 days’ annual leave plus bank holidays, flexible working arrangements, access to wellbeing services, and a staff benefits platform featuring many discounts from the high street.

Interviews will take place on the 4th or 5th March.

  • Employer: Horsham District Council
  • Reference: CR1388
  • Published: Wed 22/01/2020, 15:10 PM
  • Closing on: Mon 17/02/2020, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £29,636 - £32,029 pa
  • DBS Check: No
  • Location: Horsham, West Sussex

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