Watford is an urban borough in South West Hertfordshire. The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt, Watford is strongly influenced by London which brings the benefits of a buoyant economy.
Watford is currently undergoing a transformation programme which aims create a customer-focused, digitally-enabled and commercially-minded organisation of the future.
The Housing Service department have an opportunity for a Housing Solutions Officer to join the team that has recently achieved the NPSS Bronze Award and continues to progress.
The Housing Solutions Officer will assist in managing demand for the council’s housing services while offering advice and support to members of the public.
The successful candidate will triage online housing applications, including the housing register, the type of advice required and cases of homelessness. The Housing Solutions Officer will liaise with customers to ensure applications are completed and the necessary documentation is provided.
An instrumental element of the role will involve managing client expectations and building trusting relationships.
There will be a requirement to make home visits in respect of households who present to the council with a housing need.
What we are looking for:-
- An ability to demonstrate a high standard of customer service skills
- Excellent communication, negotiations and persuasion skills to effectively engage with a range of stakeholders on a daily basis
- The ability to manage client relationships, building effective rapport
- A can do attitude towards problem solving will be evident
- An understanding of Choice Based Lettings and the council’s Housing Nominations Policy
- A basic understanding of housing and homeless legislation
- Competent with IT systems including Microsoft Office
What we offer:-
We offer an excellent benefits package, including a competitive salary, 28 days’ holiday - rising to 33 days, a generous employer contribution pension scheme, flexible working, career development, season ticket loan, cycle-to-work scheme, discounted leisure centre membership, employee volunteering schemes and access to Edenred branded shopping discounts platform, and discounted activities and days out.
Closing date: Friday 31st January 2020
A basic DBS check will be carried out for this post.
Other organisations may call this role Housing Officer, Housing Advisor, Accommodation Officer, Housing Co-ordinator, Housing Triage Officer, or Housing Support Co-ordinator.
So, if you’re seeking your next step as a Housing Solutions Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.