The Housing Register is the waiting list for social housing in Sevenoaks District. We are looking for an enthusiastic and motivated person to join our Team, to provide an efficient front line Housing Register service to all housing customers and partners.
You will administer the Council's application process to help local people to find a suitable home. You must be interested in helping people with housing issues and be able to provide high standards of customer services, often to people in difficult and varied situations.
As part of the Housing Register Team, you will work closely with the Council's Housing Advice Officers and independent housing providers. You will gather information to assess customer applications and property details, in line with the Council's Housing Allocations Policy, which ensures that homes are allocated in a fair way to those with the greatest housing need.
You will need excellent written, verbal and listening communication skills and be confident in dealing sensitively with customers facing difficult situations. You should have a track record of working methodically and effectively in a busy office environment, have excellent computer and organisational skills, with good attention to detail to accurately record and assess customer information.
The ability to make decisions, process data and information and communicate clearly at all levels is essential. If you are passionate about supporting people with complex housing needs and can deliver a first class customer experience, we would love to hear from you.
Interview Date - TBC