Civil Enforcement Officer
G3 £20,344 to £25,295 per annum plus 10% enhancement for anti-social hours
37 hours per week
We are currently seeking a permanent, full-time Civil Enforcement Officer to join our Parking Management team.
A key component of this role is having a customer-centred approach within our enforcement processes, which meets our purpose of parking by enabling our customers to park.
You will be responsible for giving advice to customers, patrolling council-owned car parks and highways within the borough, which includes school patrols, by offering guidance and assistance on safe places to park. You will be required to inspect ticket machines, Traffic Regulation Order lines and signs at each location, to report any defects prior to any enforcement activity. Enforcement of the parking restrictions will be conducted on an electronic handheld device, which will process the Penalty Charge Notice in accordance with the Traffic Management Act 2004 and local policies.
Full training for the Level 2 Award for Parking Enforcement Officers - Traffic Management Act 2004 - will be given, if this qualification is not already held. However, while no previous experience of working as a CEO is required, candidates should have experience of working in a team and able to deal with members of the public. Good general knowledge of IT systems and attention to detail / record keeping is essential. Applicants must hold a full UK driving licence.
The role will involve regular dealings with the public and close liaison with other Civil Enforcement Officers, Parking Management, Traffic Management, CCTV and the Customer Service Unit, where information is communicated and shared between all parties. A radio system and mobile phones are provided to aid these lines of communication.
You will be required to work 37 hours per week, on a rota basis, covering the hours of 7am – 10pm Monday – Sunday. A DBS will be required if successfully appointed.
If you would like to discuss this position further, please contact Kirsty Hosey Parking Manager on 01252 398512 email firstname.lastname@example.org
Closing date : 26th January 2020
Interviews: W/C 3rd February 2020