Please note that Surrey County Council's headquarters, where this role is currently based, will be relocating back into Surrey in 2020 to support our Community Vision 2030.
About the role
Enjoy talking to people, delivering first class customer service and helping people? Positive attitude and excellent IT Skills? Sound like you? Then please read on!
Our IT&D Service Desk Team is part of the Orbis partnership, which encompasses Surrey County Council, East Sussex County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.
Our dedicated IT&D Service Desk Team provide first line support to keep Surrey County Councils 11,000 strong workforce working when it comes to IT. Our team are integral when it comes to keeping our staff providing vital services to the residents of Surrey, it's as simple as that.
With the largest workforce in Surrey and a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.
On a day to day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.
Sounds challenging but rest assured you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.
To be shortlisted to interview, your CV and personal statement will evidence with examples where relevant:
- Excellent communication skills.
- Ability to prioritise and manage different work.
- A commitment to / passion for delivering first class customer service.
- IT knowledge – experience using software packages, including call-logging systems and experience of troubleshooting and working in an IT support environment.
For more information on the role and responsibilities of this position please review the Job Profile attached to the bottom of this advert before applying.
For an informal discussion please do feel free to contact Rob Snowden on 020 8541 9881 or by e-mail at firstname.lastname@example.org
We look forward to hearing from you!
The job advert closes at 23:59 on 17th January 2020.
Interview dates to be confirmed.
Flexible working supported and encouraged where possible, laptop and mobile supplied. 24 days annual leave, local government salary-related pension offered as well as the option to join the car lease scheme and have discounted child care vouchers. For more information on the many other benefits available to our staff, please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.