Salary range: £26,745 - £28,725 p.a. inc.
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
An Excellent Opportunity......
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
You will provide a proactive, professional, customer focused support service to the Housing Service Teams.
You will also be working closely with the Housing Service Teams dealing with customer complaints and customer feedback to ensure resolution provided before target is overdue.
You will provide efficient and professional housing and financial administration support to the housing service.
You must had the ability to communicate clearly and concisely, orally and in writing with a wide range of people. For example, Councillors, contractors and other agencies.
You must demonstrate the ability to work as a team towards common goals, creating a sense of team spirit as well as having the ability to manage your own workload and work on your own initiative to meet deadlines.
You must have an awareness and understanding of customer service and complaints practices, policies and procedures and have the ability to absorb and understand a wide range of information.
Verbal and written communication skills are appropriate as you need to communicate effectively with colleagues and have good knowledge of numeracy and literacy skills.
Closing Date: 19 January 2020 (23:00)
Assessment & Interview Date: Week commencing 27th January 2020
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.