Part time permanent (28hrs per week)
As a forward thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their ingenuity and desire to serve our communities well.
To help improve our customer experiences further, we are looking for a proactive and service focused Customer Delivery Officer to join our busy and fast paced Customer Delivery Team. The team deal with resident enquiries via phone, email, and face to face – The role will be mainly within the Housing Services Team but can go across a range of other services from Housing Needs, Housing Benefit, Council Tax, School Admissions and Registrars. Our aim is to resolve as many queries as possible at first point of contact, provide additional support if required and signpost to relevant information. The team also take ownership for cases that are more complex and cannot be resolved at first point, working alongside strict deadlines and legislation to achieve successful outcomes.
The successful candidate will be able to demonstrate:-
- The ability to listen and extract and assess important information.
- Customer service ethos, striving to continually improve
- A can do attitude; trustworthy, dependable and delivers on what is promised
- A desire to improve their skills, knowledge and experience.
- Working with colleagues in a polite and respectful manner.
So, if you are a customer focused professional, with excellent communication and IT skills, who is keen to develop, we would like to hear from you.
For more information about the role please contact Clare Mundzar by email firstname.lastname@example.org . Please quote grade 4 role
Closing Date: 16th December 2019.
Selection for this vacancy will be via the Council’s Competency Framework
Please refer to the Job Description and Scope for further information
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
To apply, please follow the link to the online application form. CVs are not accepted.
Alternatively, please call 0118 974 6116 (answerphone outside office hours) quoting ref: 711225
Wokingham is an equal opportunities employer