£21,169 per annum for 36 hours a week based at County Hall, Penrhyn Road, Kingston Upon Thames, KT1 2DN. Please note that Surrey County Council's headquarters, where this role is currently based, will be relocating back into Surrey in 2020 to support our Community Vision 2030.
You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
About the role
Following the recent restructure of our Children, Families and Learning directorate we are looking for enthusiastic people, who are passionate about providing excellent customer service, to work in our new Children's Referral and Request Team.
Currently based in Customer Services at County Hall, Kingston upon Thames, the Request for Support Team is part of Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to children's services. You will be working in a fast paced environment, where the diverse experience and backgrounds of children and families are recognised and respected.
You will be a highly organised, confident communicator with a professional and flexible approach to your work. You will have the ability to interact positively with families and professionals by putting them at ease and displaying understanding and empathy. You will have the resilience to cope with sensitive and at times disturbing information and be able to prioritise whilst working under pressure.
You will understand your responsibility to safeguard confidential information and respect the privacy of families.
As the public voice of the Council you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support, to enable the smooth running of the Request for Support Team. You will screen calls from the public and partner agencies, to identify whether they are appropriate, and signpost where necessary.
You will input electronically received information into appropriate databases as directed, and ensure that information is sent to social care and early help teams in a timely manner.
You will be operating in sometimes challenging and emotionally charged situations, therefore you must have the resilience to remain calm whilst working under pressure.
To be shortlisted to interview your CV and personal statement will clearly evidence:
- Experience of providing high levels of customer care and professionalism
- Good IT skills and ability to use databases to a high standard of accuracy
- A strong eye for detail
- Ability to work effectively and flexibly and as part of a team
- Excellent spoken and written English
- Effective communication and interpersonal skills
- Ability to travel to Kingston upon Thames
.We look forward to receiving your application.
For an informal discussion about this role, please contact Claire Thomas, Social Care Operations Manager on 020 8541 7485.
The job advert closes at 23:59 on 17th December. Interviews to follow.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.