Revenues & Recovery Officer
Salary: Starting from £18,426 to £21,166 p.a.
Grade: Grade 2/3
Hours: 37 hours per week
Place of Work: Portland House, Worthing
Closing date: 15th December 2019
Interviews: 8th January 2020
We are looking for an enthusiastic and hard-working individual with strong customer service and communication skills who enjoys working to deadlines in a pressurised environment.
Being able to work on your own initiative as well as part of a team is essential.
The post holder will possess good IT skills as well as have attention to detail. The post holder will be responsible for updating accounts accurately.
Helping customers face-to-face, in writing and by telephone. You will be negotiating arrangements to clear arrears, whilst using your problem-solving skills. You will need good mathematical skills and be able to deal with matters in an assertive but empathetic manner, often having to interpret complex information clearly to customers.
A background in a customer service or debt recovery environment would be advantageous, although full training will be provided.
Benefits of working for Adur & Worthing Councils
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees, located in Worthing a short walk from the sea and the train station
· Flexible working options
· Generous leave entitlement; Minimum 25 days + Bank Holidays
· Training & development
· Child care
· Occupational Health
· Employee Assistance Programme (EAP)
· Eyesight tests
· Massage and Reflexology
· Staff discounts and offers
· Leisure centre membership discounts and offers
· Worthing Theatres discounts and offers
· Staff Social Club