Havering is the most eastern London borough, bordered by Essex to the North and East, the River Thames to the South and the boroughs of Redbridge and Barking & Dagenham to the West. It's one of the largest boroughs in Greater London with a population of 226,000, over 7,000 businesses and an area approaching 40 square miles. It is delivering a £3bn investment programme that will improve the borough as a place to live. It will bring thousands of new jobs and genuinely affordable homes while helping to create new business opportunities.
As a council, we value our people and know that through investing in their development we can attract and retain the very best talent. We are a council that people want to work for and one in which you will have the opportunity to thrive and maximise your contribution and career potential.
This role within the Housing Service presents an exciting opportunity for a Housing Maintenance Manager. Reporting to the Head of Property Services you will: • manage the Responsive Maintenance and Voids Team ensuring Property Services provides excellent services in line with legislative, corporate and best practice requirements. • monitor the Responsive Maintenance and Voids Service ensuring the Service is dynamic and effective, maximising outputs and value from the Councils resources by identifying problem areas and taking the lead in delivering focused work in isolation, or as lead officer of a small group, in response to service demands and targets. • be responsible for the effective operational delivery of the Responsive Maintenance and Voids Service function, establishing and directing maintenance requirements and capital investment requirements for all managed stock including all pre- and post-contract management and procurement as required in accordance with European and Council rules. • develop and implement the client role as appropriate in the delivery of the responsive maintenance service. • procurement and contract management of all contracts and SLA’s necessary to enable the team to deliver the service and implement the client role as appropriate using internal or external resource. • develop and deliver consultation and liaison with residents, tenants and leaseholders as appropriate to ensure effective service delivery and development. • be responsible for managing the Responsive Maintenance and Void Teams works and staffing budgets within allocated resources. • resolutions on policies and activities effecting the responsive maintenance and voids service and impacting on Council tenants and leaseholders’ homes.
Experience in managing property service teams within housing sector.
Experience of dealing with the issues of performance management of contractors.
Experience of managing contracts and management experience in an organisation of similar scope and complexity and operating in a challenging context.
Experience of delivering a culture of performance management and compliance that places the customer at the heart of service delivery.
Experience of developing excellent relationships with customers, members and colleagues in all services and agencies, understanding of different roles in promoting successful service outcomes, and developing and maintaining cross-sector partnerships including with commercial and third-sector organisations
Operational knowledge of the financial administration of contracts and budgets.
Ability to provide clear, confident and effective leadership in a highly pressurised environment, motivating others to maximise their performance and delegating effectively where appropriate
Ability to work effectively across departmental boundaries, supervising and managing staff from your own and other teams and departments, maintaining discipline and motivating staff to deliver an excellent service
Ability to respond immediately to unforeseen situations, defuse situations, and ensure a robust but professional and sensitive service is provided to customers
Ability to coach and develop staff through personal development plans, providing constructive appraisals of performance and address training needs
Ability to pro-actively manage staff utilising established Council policies including sickness absence, grievance, disciplinary and capability procedures
Excellent interpersonal, communication, negotiation and influencing skills.
Ability to take responsibility for own activities, decisions and outcomes, and those of your staff, manage resources and workloads and consistently meet deadlines
Ability to analyse, evaluate and interpret complex legislation and numerical information
Ability to identify effective solutions and make sound judgements and decisions
A strong role model who demonstrates a personal commitment to high standards of public service, honesty and integrity and professionalism.
A customer focused individual with a personal commitment to service improvement, equality, diversity and inclusion.
Ability to be solution-focus, taking responsibility and taking action to promote great customer service, with a ‘Can Do’ attitude.
Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit.
A dynamic, committed individual with the resilience and drive to cope with the demands and pressures of the post including the ability to cope effectively at times of crisis
The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 01708 432770 / 0203 373 0909
For an informal discussion about the role, please contact Gary Mitchell on 01708 434754.
Please note that CVs will not be accepted.
The closing date for the receipt of applications 6th Deecmber 2019. Please note, however, that interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interviews are scheduled for 16th December 2019.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 / 0203 373 0909