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The local government jobs site from Jobsgopublic

Tenant Support Officer

  • Employer: Runnymede Borough Council
  • Reference: 790H
  • Published: Mon 25/11/2019, 9:00 AM
  • Closing on: Mon 09/12/2019, 11:59 AM
  • Working Pattern: Full Time
  • Hours: 37 hours hours per week
  • Salary: £29,274 - £36,068 (Progression from £32,485 - £36,068 dependent on qualification or experience at an equivalent level for five years or more)
  • DBS Check: No
  • Location: Civic Centre, Surrey

Runnymede Borough Council is a stock retained local authority. The Housing and Neighbourhood Services Team are responsible for the management of the Council’s housing stock and having just completed a transformation we are looking for new people to join our team.

We are dealing with an increasing number of complex cases with specific tenants requiring intensive management to help them sustain their tenancies in order to prevent or avert a range of tenancy breaches from anti-social behaviour to hoarding and rent arrears. A key objective of this post will be to prevent tenancy failure through pre-tenancy work and intensive support during a tenancy when risks are identified.

The postholder will also focus heavily on working with tenants to mitigate the impact of welfare reform, which has resulted in a growing number of our tenants experiencing financial difficulties. There is therefore an increasing need to help tenants with income maximisation, budgeting and both money and debt advice. You will also need to work with tenants to promote employment and training as well as building ‘work ready’ skills.

The successful candidate will work closely with established officers within a busy team delivering a high quality in-depth, proactive and responsive service. The customer will be at the heart of your work to provide efficient and effective tenancy sustainment and support that is tailored to the individual needs of tenants. This is an interesting and diverse position, ideally suited for someone with a financial advice qualification but this is not essential.

For an informal chat please contact Colleen Straver, Senior Area Housing Manager on 01932 425879 or colleen.straver@runnymede.gov.uk or Amanda Kendall, Housing Services Manager on 01932 425872 or amanda.kendall@runnymede.gov.uk.

Please apply online at www.surreyjobs.info. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH. Email: humanresources@runnymede.gov.uk. Telephone: 01932 425517.

CVs will not be considered. We welcome applications from all sections of the community.

Please provide an email address where possible as you may be contacted by email if you are selected to attend for an interview.

Closing Date: Monday 9 December 2019 at Midday

Interviews will be held on: Thursday 19th December 2019

Downloads

  • Extra Information
  • PRIVACY NOTICE
  • Job Description/Person Specification

How to Apply

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment. If it is difficult for you to apply online please contact HR Email: humanresources@runnymede.gov.uk or Telephone: 01932 425517

Apply Now

  • Employer: Runnymede Borough Council
  • Reference: 790H
  • Published: Mon 25/11/2019, 9:00 AM
  • Closing on: Mon 09/12/2019, 11:59 AM
  • Working Pattern: Full Time
  • Hours: 37 hours hours per week
  • Salary: £29,274 - £36,068 (Progression from £32,485 - £36,068 dependent on qualification or experience at an equivalent level for five years or more)
  • DBS Check: No
  • Location: Civic Centre, Surrey

Vacancy Location