Hillingdon Council: Putting our residents first.
At Hillingdon, we believe in ‘putting residents first’ and shaping our services accordingly.
About the job
This is an exciting time to join our new Housing Enforcement & Domestic Abuse Team as they plan to take the service forward and respond to a wide range of challenging and unacceptable behaviours. As an experienced housing professional with a proven track record of enforcing tenancy conditions and supporting vulnerable households, you will manage your own case load and work with tenants and survivors of domestic abuse to ensure compliance with tenancy obligations and safeguard the health, safety and welfare of our most vulnerable tenants
The key responsibilities are:
• Management of an ASB and Domestic Abuse caseload across the Council's managed housing portfolio
• Ensure that breaches of tenancy are appropriately and proportionally responded to in the Council's capacity as a responsible social landlord
• Maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours
• Working with a range of internal and external partners to assess and manage risk and secure the best possible outcomes for tenants who are experiencing or perpetrating unacceptable behaviours
About the person
The successful applicant will be enthusiastic, highly motivated with excellent communication skills and have sufficient experience of managing and 'owning' a varied caseload within a multi-agency setting.
We're looking for someone who can demonstrate a commitment to a 'making a difference' by deploying a range of formal and informal interventions which are tailored to presenting needs and risks. You will be accustomed to working in a high pressure working environment and responding to challenging behaviours in a calm and responsible way.
We offer a range of Company benefits. These vary according to the business area and role but may include:
- local government average salary pension scheme
- free parking (4 days a week) if based at the Civic Centre
- a 36-hour week for all full-time staff
- generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For mid to senior level positions holiday entitlement is 33 days a year (plus bank holidays) and rise to a maximum of 36 days after 10 year's service.
- career breaks
- childcare schemes for working parents
- flexible working hours
- season ticket loan
- access to a Credit Union
- on-site staff restaurant at Civic Centre
- access to a wide range of training and courses
- discount on a variety of Adult Education courses run by the Council
- payment of professional fees where these are required
- discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
- cycle purchase scheme
- car sharing scheme
- 30% discount on green fees at council-owned golf courses