The Safe & Connected Service provide high quality effective social alarm response to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 365 days a year, ensuring they deliver a service that promotes the dignity and wellbeing of all our customers. We are currently seeking experienced Safe & Connected Response officers who will play a dual role in monitoring and receiving calls and also responding to calls in the community. Officers will. contribute towards the development of a culture within the service which is customer focused, committed to securing best value and to provide high standard services and the promotion of the Council’s core values including health and safety.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
The successful candidate will have clean valid full UK driving license (prior to starting the post). It is essential that you have a flexible approach to working arrangements, as you will be required to work considerable number of unsocial hours including nights and weekends on a rota basis.
You will possess good awareness and understanding of the issues affecting vulnerable group’s i.e. elderly people, people with mental health problems, challenging behaviour and substance misuse issues. You will also in responding to all clients and offering support in crises situations where necessary when advocating on the client’s behalf in emergency situations.
The ideal candidate will have experience of regularly working in client’s own homes on a 24/7 basis with colleague and dealing with emergency situations in a calm and sensitive way. This will include moving and handling using appropriate supplied health and safety equipment in accordance with manufacturer guidelines. Ideally, you will be trained in and/or have knowledge of First Aid.
Why it's great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Closing and Interview Dates
Closing date: Midnight 15th December 2019
Interview dates: Thursday 19th & Friday 20th December 2019
To apply, please click on the link below.
If you would like to know more about the role, please contact Sharon Strachan on 0208 803 1524 or Des O'Donoghue on 020 8379 4649 for an informal discussion or to arrange a visit to the team.
If you have any difficulties accessing this information, please contact Elizabeth Anastasi on 0208 132 1615 or email@example.com. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.
“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.