The Landlord Service is pivotal to help our citizens living in Camden’s homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance to them when they need it.
This role involves management of the Housing Rents service including all systems, functions and processes. You will be responsible for providing outstanding leadership to direct reports and team members to provide a first class rent management and financial inclusion services to Camden tenants. The post holder would also work within the strategic service plan objectives, legal obligations and budgetary/expenditure limits as well as work closely with other teams and services across the Council and external agencies to provide high quality innovative services.
To succeed in this role, you will have experience of leading in the effective management and delivery of a comprehensive rent collection and maximisation service, ensuring value for money and that excellent standards of customer care are maintained at all times.
You will also act as the lead contact for the District Management Committee (DMT) which includes preparing reports, managing budgets and attending meetings.
This post is exempt from the Rehabilitation of Offenders Act and will require an Standard DBS.
To be considered for this exciting opportunity it is essential the successful candidate is educated to degree level and holds the relevant CCAB qualification or possesses substantial equivalent experience including leading a rent/service charge team.
The successful candidate will be self-managing, troubleshoot to overcome obstacles and have proven experience of working effectively with a commitment to service delivery and total quality management across the organisation as a whole should also be demonstrable. You will oversee day to day management of the Rent Support team taking responsibility for reliable management information to include monthly management information, weekly/monthly forecasting, assistance in year-end preparation, liaising with external auditors, control of all financial processes within the department.
You will maintain and develop systems to ensure our residents receive a value for money service. You will be responsible for annual rent and service charge administration, review and reconciliation processes as well as the organisational strategic lead in ensuring income is maximised. As the strategic lead for the team, you will be a housing professional with direct experience of rent and service charges. A proven leader, you will be the driver for shaping this function and developing team members.
You will have excellent people management skills as well as influencing and interpersonal skills. You will be a forward thinker who thrives in an environment of change and who likes to inform and develop new systems of working. Demonstrable management experience is essential as you will be responsible for managing a team of up to 10 direct reports to ensure an effective service is delivered and it is expected that the post holder will provide managerial support to staff across the wider landlord function as required and deputise as appropriate.
You will be confident in relationship management as you will build capabilities; enabling staff to perform to a high standard, working closely with officers and other colleagues to meet resident demands effectively.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
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Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Mayor of London’s Good Work Standard
Camden are very proud to be accredited to the level of excellence for the Mayor of London’s Good Work Standard. The Mayor’s Good Work Standard sets the benchmark for the highest employment standards and demonstrates that as an employer, Camden is contributing to a fairer and more inclusive London. These good practices are also an important step in attracting and retaining a diverse, talented and productive workforce.
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: Sunday 26th January 2020
Interviews to be held: TBC
Please quote reference: 190000Q2
Camden welcomes new employees on a monthly basis; next available dates for induction are Monday 17th February 2020 & Monday 16th March 2020 & Monday 20th April 2020