St Albans Customer Services
Job Number HCC13386
Job Title: Customer Service Assistant
Location: St Albans
Salary Range: £17,711-£18,426 (pro rata for part-time)
Hours: 4 hours per week ( Sunday)
Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public.
The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required as well as supporting libraries in the local area.
Please provide a supporting statement of no more than two A4 sides showing how you meet the criteria for this post. If no supporting statement is received, you may not be shortlisted.
Please ensure you are able to work the hours on the attached rota before applying.
For an informal discussion about this post please contact Fiona Crowther at St Albans Library on 0300 123 4049
Closing date: 22/11/2019
Interview date: 05/12/2019
The terms and conditions include:
· Flexible Working Arrangements (depending on the role)
· Excellent career development
· Pension scheme with matched contributions up to 6%
We anticipate that the successful candidate for this post will start in January 2020
Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also required to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.
Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed transition to Libraries for Life will take place on the 1 December 2019. Contract start dates after the 1 December 2019 will be employed on Libraries for Life terms and conditions.