Following a re-structure we have excellent and rewarding opportunity for a Financial Assessment Revenue Officer to join our team within Adult Social Care Financial Services. The role is office based in St Mary’s House in Eastbourne but with the flexibility of work at home where appropriate.
We are responsible for recovery of revenue from those receiving chargeable care and support services arranged by us.
You’ll be managing the day to day function of the financial assessment revenue work including managing a member of staff who supports with the function.
You will be a key part of the team and be responsible for meeting with clients who are not paying their regular client contribution or cannot afford the charge. You will carry out Financial Hardship assessments and discuss the most appropriate way forward to have the client contribution paid on a regular basis and to recover any debt that has accrued.
Although you’ll be office based you will be meeting with clients across the county in their home or our offices so you will need to demonstrate how you will fulfil the travel requirements of the role.
Our customers require varying levels of support therefore excellent customer service skills will be required along with knowledge of money advice services and budgeting skills.
You will need to work on your own initiative and be responsible for managing your workload.
You will need knowledge of working with computers including Windows operating systems and Microsoft Office. You’ll work on a number of bespoke database systems for which you will receive full training and ongoing support.
Due to the flexible nature of the role it’s important you are organised, self-motivated, collaborative, empathic and have an understanding of the needs of vulnerable people.
If you’re successful you will benefit from access to on-going training as well as excellent standards of support and supervision.
So if this sounds like the role for you, we would love you to apply using the link below!
The Ideal Candidate:
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
About the Company:
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.