The Homes & Communities team is changing. Our three-year Departmental Plan sets out an ambitious vision for the service, using our unique position in and around 28,000 council-managed homes to enable our residents to thrive and live well. As part of this, our Tenancy Management, Antisocial Behaviour and Customer Services teams are being restructured to deliver a new service model focused on early intervention and prevention.
Our new structure has three ‘tiers’ providing tenancy services to residents with different levels of engagement and need. You will be based in the Intensive Tenancy Sustainment team, offering holistic interventions to residents with a range of high risk, acute needs. You will enable our most vulnerable residents to address their underlying issues, as well as their presenting tenancy management concerns, thus enabling them to stay safe, maintain their tenancies and thrive.
You will have a strong focus on crisis intervention, prevention of harm and management of risk, empowering residents to maintain and build their resilience and independence, and on partnership working and integration with other specialist services.
This is a fantastic opportunity for a tenancy expert to join our lively, enthusiastic and welcoming team. With experience in Housing Management, Housing-Related Support, Homelessness or similar, you will use your excellent customer service skills and person-centered approach to undertake tenancy-related casework and provide advice and support to our most vulnerable residents, empowering them thrive and live well. This includes: people with complex needs, people who have experienced domestic violence and abuse, vulnerable older people and those with physical health challenges and those at high risk due to antisocial behaviour and crime (including working with perpetrators).
This is a brand new team and you will have a great opportunity to contribute to its development. The post is a Fixed Term Contract to 31/12/2020, covering a career break. Both internal and external candidates are welcome to apply.
We look forward to hearing from you.
Closing date: Sunday, 24th November 2019 at 23.59
Interview/ Testing date: Week commencing 2nd December 2019