Directorate: Corporate Services
Location: 5 Pancras Square, London N1C 4AG
Job Level: Level 2, Zone 2
Salary: £28,573 - £30,808
Contract Type: x 2 Permanent, Full time, 36 hours per week
Alternative flexible working options available/open to discussion
Click HERE for information on Camden’s flexible working options
We have an exciting opportunity for a Case Coordinator to join our specialist team within Business Support Service.
In this role you will be supporting officers to manage the flow of complaints and Member enquiries coming into the council whilst maintaining confidentiality and observing data protection guidelines in line with GDPR at all times.
You will provide advice, guidance and support to services on responding to formal enquiries within a framework of policies and procedures and also contribute to the monitoring of performance and compliance by producing accurate reports from the case management systems as required.
This role is subject to an enhanced DBS check.
For more information please refer to the job profile. This is a great opportunity for the right individual.
You will be an extremely customer-focused individual who has experience of developing good relationships with various teams and services across the organisation, resolving issues and providing advice as required in a diplomatic and confidential way.
You will also be an experienced problem solver who can work on their own initiative and with others and possess excellent communication skills, verbally and in writing.
Your skills with information systems and software packages and their practical application will mean that you are able to confidently collate, analyse and present data along with the ability to identify improvements to processes and systems.
You will also have knowledge of the Data Protection Act 2018, General Data Protection Regulation and all subordinate legislation.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities. Click HERE to see the full details of our excellent benefits Make it work for you. Make it your Camden. Discover and Diversity To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in the job profile attached at the bottom of this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions. Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: 19 November 2019, 23:59
Interviews to be held: From 22 November 2019
Please quote reference: 190000S6
To view the Job Profile please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are:
18th November 2019
09 December 2019