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This Vacancy has closed.

Leasehold Services Officer

  • Employer: Croydon Council
  • Reference: 190000RP
  • Published: Tue 05/11/2019, 9:20 AM
  • Closing on: Tue 19/11/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours
  • Salary: £31,548 - £33,291
  • DBS Check: No
  • Location: London Borough of Croydon, Croydon
A vacancy has arisen in the Leasehold services team for a Leasehold services officer. You will join the Leasehold services team whose main responsibilities are the consultation with our leaseholders regarding major works and to formulate/ issue and collect annual and major repair service charges accounts for all leasehold and freehold Croydon landlord properties. 
 
Your main role and responsibility would be supporting the team to maximise service charge collection and consultation with the leaseholders and resolving the leaseholder’s disputes about their service charge and major works accounts.
 
This is an exciting but very busy position within the Housing Needs department which offers satisfaction as you will be offering support and advice to our leaseholders who pay for our services.
 
To be successful, you must have: 
  • Experience of service charges administration and debt recovery in a local authority or housing association, leasehold management experience
  • Be knowledgeable of the Landlord and tenant Act 1985 (as amended by Section 151 of the Commonhold & Leasehold Reform Act 2002)
  • Have an ability to provide a responsive service to our customers, listening to them and responding to their needs and making home visits attending evening meetings when required
  • An ability to gather accurate and meaningful information to formulate service bills;
  • Good level of oral and written communication skills.
  • An understanding of equalities issues and how they relate to provision of the service to leaseholders.

Equalities & Safeguarding Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role

  • Employer: Croydon Council
  • Reference: 190000RP
  • Published: Tue 05/11/2019, 9:20 AM
  • Closing on: Tue 19/11/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours
  • Salary: £31,548 - £33,291
  • DBS Check: No
  • Location: London Borough of Croydon, Croydon

Vacancy Location