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This Vacancy has closed.

IT Service Desk Analyst

  • Employer: Richmond upon Thames & Wandsworth Borough Council
  • Reference: randw/TP/23/1329
  • Published: Thu 31/10/2019, 7:22 AM
  • Closing on: Wed 13/11/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £23,167 to £39,555 per annum
  • DBS Check: No
  • Location: London
Job Description

We are looking for competent Service Desk Analysts to join our IT support team. 



This is an exciting opportunity to work within a professional IT service and as a representative of the service you must be of smart appearance, committed to customer care and be able to work with minimum supervision.  Our Service Desk is at the heart of our operation and you will play a vital role in ensuring we exceed customer expectations. You must have previous experience of working within a successful service desk and be technically competent. 



We are progressing our compliance to the ITIL framework and are keen to take on people who are ITIL aware, self-motivated, enthusiastic and have a can do, do anything, attitude.



In return, we can offer you working arrangements that will enhance your work-life balance. These include home working (dependent on service need), and a generous holiday allowance of 31 days plus bank holidays.



In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.



Indicative Recruitment Timeline:



Closing Date: 13.11.19



Shortlisting Date: 14/15.11.19



Interview Date: W/C 18.11.19



Useful Information:



Please note that these dates are only indicative at this stage and could be subject to change.



The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.



Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.



Important Information:



Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.


  • Employer: Richmond upon Thames & Wandsworth Borough Council
  • Reference: randw/TP/23/1329
  • Published: Thu 31/10/2019, 7:22 AM
  • Closing on: Wed 13/11/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £23,167 to £39,555 per annum
  • DBS Check: No
  • Location: London

Vacancy Location