The Homes & Communities team is changing. Our three-year Departmental Plan (published Summer 2018) sets out an ambitious vision for the service that uses our unique position in and around people’s homes to enable them to thrive and live well. As part of this, the Tenancy Management, Antisocial Behaviour and Customer Services teams within Homes & Communities are being restructured, to deliver a new service model that is person-centred, targeted and focused on early intervention and prevention.
The new service will have three ‘tiers’ providing tenancy services to residents with different levels of engagement and need. You will be based within the targeted Tenancy Services team, offering a range of services to the majority of tenants. This will include:
- A duty and emergency function, delivering ‘on the day’ tenancy services including around establishing new tenancies
- A casework system for non-emergency tenancy-related service requests from residents
- A range of proactive interventions to identify and address resident need at an earlier stage – including a programme of visits
This is a fantastic opportunity for a skilled manager to join our lively, enthusiastic and welcoming team. Working closely with Senior Leadership, you will help us establish the new service. As a Tenancy expert, you will have a strong track record in supporting and empowering residents to thrive and live well. Using your excellent understanding of the sector and client group, you will research, pilot and implement new ways of working to enable more effective delivery of tenancy management services.
As well as demonstrating excellent operational knowledge around your specialism, you will also be a dynamic and well organised leader who will act as a role model to staff. As well as line-managing a team of officers, you will play a lead role in supporting and up-skilling the wider Housing workforce to respond more effectively to tenancy-related issues. This will include developing policies and procedures, completing case audits and developing and delivering training and co-production activities with residents, staff and partners.
It is an exciting time to join our vibrant borough. We look forward to hearing from you.
Closing date: Sunday 17th November 2019 at 23:59
Proposed Interview date: Week commencing 25th November 2019
Please contact Helena Stephenson at email: Helena.stephenson@Islington.gov.uk to arrange an informal chat about the role