Do people, passion and progress motivate you? Do you already have previous experience working in Customer Services?
If so…….. Make Mole Valley Your Next Move
Mole Valley District Council is a dynamic and progressive local authority which delivers a wide range of high quality services. It has big ambitions for the future supported by the ongoing development of its Local Plan and Carbon Management Strategy; delivery of a major regeneration project, “Transform Leatherhead” and the launch of “Opportunity Dorking” which aims to promote the culture and economy of Dorking.
About the role and team
Working as part of our friendly and supportive Customer Services team, you will be providing frontline customer service delivery over the phone and in person.
You will also handle enquiries received via email and our online forms.
Working in customer services, you will find that no two days are the same. It is a busy environment where working under pressure is the norm.
You will build your knowledge and experience to enable you to deal with a wide range of customer enquiries, resolving the vast majority at the first point of contact. In the customer services team we pride ourselves on the quality of the customer care we deliver whilst meeting customer demand. To do this we work closely with services across the Council. Consequently, not only will you learn how to deliver great customer care, you will also learn more about the wide range of services Mole Valley District Council offers to its residents, businesses and visitors.
You need to be committed to delivering great customer service and be a confident team player.
You will possess excellent communication skills and have experience of taking responsibility for issues and seeing them through to conclusion.
You will be providing information on a wide range of Council business and as such should be prepared to learn a great deal about the different service areas within the Council.
The role can be busy and demanding and you will need to be prepared to handle high volumes of telephone calls and personal visits professionally and courteously.
The ability to remain calm when under pressure is key as you must be able to manage difficult conversations and conflict with members of the public over the telephone and in person.
You will be required to use our Customer Relationship Management system (CRM) to record and update all customer enquires (training will be provided) and be a competent user of Microsoft Office.
You should also have a flexible approach to your working hours, days and location.
You will need at least one A Level grade A* – C, BTEC grade Distinction* – Pass, or equivalent and a minimum of five GCSE’s grade 4-9 / A to C, or equivalent including Maths and English to apply.
We will support and encourage you through our annual Performance and Development Review to identify training and career development opportunities. Helping you to reach your career goals and full potential.
Generous annual leave allowance of up to 28 days and a substantial 15% employer’s pension contribution
Wellbeing package including a free eye test, employee assistance programme and a yearly flu jab
Great Discounts at local shops & businesses, films, shows and the café at Dorking Halls
Prime Location easy links from the A24, A25 and M25 with Free Parking and within walking distance of Dorking Main and Deepdene train stations
For an informal chat about the role, please contact Franki Lancaster on 01306 879374. Alternatively you can contact HR at firstname.lastname@example.org
Closing date for applicants: 10 am on 13 November 2019
Interview dates: 21 November 2019
How to apply
Visit our careers website https://jobsatmolevalley.co.uk/opportunities/ or email our careers inbox email@example.com submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.