Salary up to £22,462 pa
We are looking for a permanent full time Revenues Officer to work as part of an enthusiastic and customer focused approach to our service. The work of this Revenues post will involve the delivery of billing of Council Tax and Non Domestic Rates. This is an exciting opportunity for the right person to join our positive and committed Revenues Services team where we seek to ensure that people have their Council Tax and Business Rates administered correctly and promptly.
You will need to promote and provide additional support to customers where financial difficulties are demonstrated and cannot easily be resolved. You must have experience of working with the general public and have the ability to communicate effectively both verbally and in writing with individuals of all levels to explain things clearly. Ideally you would have an up to date knowledge of Council Tax and Business Rates legislation.
You will be able to work on your own initiative and have a positive, enthusiastic and cheerful attitude towards other partners, the public and colleagues. You will have excellent interpersonal skills, including the ability to communicate calmly even when under pressure, excellent interviewing, negotiation and organisational skills and the ability to deal with difficult situations including persuading customers to pay.
Starting salary will be dependent on prior experience. Experience is desired but not essential to apply, as full training will be provided to the successful applicants. A sound level of education; excellent communication and customer service skills; a pro-active approach to all areas of work; and a keen eye for accuracy is essential.
If this opportunity sounds like the role for you we’d love to hear from you. If you would like any further information or have any questions, you should contact Paula Robinson, Revenues Team Manager on 01444 477142 or via email – firstname.lastname@example.org.
Close date: 13th November 2019
Interview date: 20th November 2019