Customer Services Advisor First Line (Face to Face)
Salary: Starting from: £11,669 to £12,884 per annum
Hours: 20 Hours per week (Monday - Friday, 9:00am - 13:00pm)
Place of Work: Any of Adur and Worthing councils customer contact locations
Closing date: 11th November 2019
Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent.
We are looking to recruit enthusiastic, professional and confident individuals who thrive on providing great customer service.
You will need to provide information and advice to customers regarding 16 different council service areas both face to face and on the telephone. Customers who contact us can be vulnerable, frustrated or distressed, so high levels of personal resilience and sophisticated communication skills are essential.
We expect all team members to be able to work flexibly. This role is based at our customer service point in Shoreham, but you will be asked to attend training and provide assistance when needed at our offices in Worthing.
These roles provide a crucial front line service for the Councils so you will need an ability to confidently handle telephone calls and visitors regarding Council business and to use IT systems to resolve customer enquiries effectively.
Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.
Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work.