We are looking for an experienced Financial Inclusion Officer to provide welfare benefit advice to tenants to help them manage debt issues, maximise their income, deal with the impact of welfare reform changes and sign post them to external and internal services where necessary. The role will involve office interviews and you may be required to carry out home visits.
Reporting to the Financial Inclusion Team Manager, you will be responsible for a caseload of welfare benefit, fuel poverty, money and debt advice referrals. You will offer guidance and support to tenants regarding the potential impact of Universal Credit. This may include advice around opening bank accounts, affordable credit, energy advice and financial capability whilst generally supporting tenants to sustain their tenancies and maximise rental income collection for Wandsworth Council.
You will ideally have significant client-facing experience of dealing with people who may have complex support needs including mental health, learning disability, alcohol and/or drug dependency. In addition, you will have strong communication skills, extensive working knowledge of welfare benefits, including recent and planned reforms, excellent organisational skills and flexibility as you will be working with a range of different stakeholders. An understanding of the rent collection process is desirable.
In return, we can offer you working arrangements that will enhance your work-life balance. These include: compressed hours, home working (dependent on service need), part-time working, annualised hours, term time only and a generous holiday allowance of 31 days per year plus 8 days bank holidays.
In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.
Indicative Recruitment Timeline:
Closing Date: 17 November 2019
Shortlisting Date: 18 November 2019
Interview Date: 25 November 2019
Please note that these dates are only indicative at this stage and could be subject to change.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.