Job Title: Care Services Facilitator
Location: Princess Alexandra Hospital, Harlow
Salary Range: £24,799 - £26,999 pa
Hours: 37 per week
Contract: Fixed Term Contract - 1 Year
This is an exciting opportunity to be part of a new service that is supporting individuals to move from a hospital setting to a care home. The service will work with individuals, families and their carers to support them through the process, answer any of their queries and aim to achieve the best outcomes for the individual
As a compassionate individual you will work within a busy team to deliver the best outcomes for the individual
You will have knowledge on social care budgets and the different forms of social NHS funding into care homes in order to support the individuals, families and their carers to move into a care home
There are no specific qualifications required for this role but previous administrative and customer service experience is desirable.
You will be capable and comfortable to speak to individuals, families and their carers around care homes and have a confident telephone manner. As you will be dealing with members of the public, strong communication skills are vital, both written and verbal, and the ability to maintain confidentiality.
You will be confident with the use of Microsoft Office including Word, Excel and Outlook, with good data entry skills and be able to learn to use new IT systems and equipment quickly and easily.
To improve outcomes for service users, the Integrated Discharge Service supports a 7 day Hospital Discharge service. The post will be asked to be part of the service-wide rota to provide cover on consecutive Saturdays and Sundays once every eight weeks and will receive days off during the weeks before and after covering weekends. There will be opportunities for you to discuss this at interview if your application is successful.
Working for Hertfordshire County Council you will receive a generous annual leave entitlement plus paid bank holidays. We offer a comprehensive induction and training programme and Local Government Pension Scheme. Upon joining Hertfordshire County Council you will have access to Herts Rewards which gives discounts and cashback on over 800 retailers and services. This also includes childcare voucher scheme, car share scheme, cycle to work scheme, purchased annual leave scheme, Carewell – an employee assistance programme, and many other lifestyle, wellbeing and financial benefits.
Closing Date: 17th November 2019
Interview Date: 26th November 2019
For an informal discussion and more information please contact: Heidi Hall on 01438 284034