Your new company
Southend Borough Council is a unitary authority based in the heart of the town centre offering traditional seaside living that makes it a great place to live and work. This diverse and busy town has great public parks and leisure activities, competitive house pricing and excellent travel links.
The Council provides a range of vital services at the heart of the community, as well as investing in exciting and ambitious projects that keep Southend-on-Sea firmly on the map. The Council is ambitious for the future and is working with local partners and local communities to ensure we deliver our exciting ambition for 2050.
Your new role
We are currently looking to recruit a dedicated full-time Accounts Receivable Officer to join our established team who will work in Accounts Receivable. As an Accounts Receivable Officer, you will seek the most efficient collection routes, meeting council and customers’ needs, and influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader corporate objectives. The team deal with the day-to-day administration, billing, collection and recovery of miscellaneous income owed to the Council. Dealing with a diverse range of customers and services that the Council provide it is essential that applicants have a strong background in delivering excellent customer service in a pressured environment. Liaison with other internal departments is a key part of the role.
What you'll need to succeed
To be successful in this role, you need to have strong communications skills and great interpersonal skill as you will be a liaison with various stakeholders. As a service we deal with enquiries from the general public, Councillors, MP’s and other departments, therefore knowledge of General Data Protection is essential for this role, as is an eye for detail.
It would be an advantage if the applicant has experience working in a debt recovery environment as a majority of the role is ensuring customers pay their invoices when due, negotiating payment arrangements where necessary, and taking suitable recovery action on unpaid debts, however, this is not essential.
Being able to work well as part of a team is essential, whilst also being required to demonstrate their ability to work independently, make decisions for themselves and to manage their own workload. Officers are also required to achieve individual goals and team targets, therefore, applicants should be able to demonstrate experience working in a performance-driven environment.
Ability to use computer systems including word processing, spreadsheets and databases is essential for this role.
What you'll get in return
- Generous annual leave entitlement – 23 days, rising 1 day per year up to 28 days. A further 2 days after 15 years’ service.
- Flexible working to support a good work-life balance, including access to work from home, where appropriate, and the ability to accrue additional hours to take as leave in each 4 week period (13 days per year in addition to annual leave entitlement)
- An excellent employee assistance program
- Employee benefits and health and wellbeing initiatives, including salary sacrifice and discount schemes
- Interest-free loans for car park permits and bus or train passes – available once probation period successfully completed.
- Local Government Pension Scheme
What you need to do now
If you're interested in this role, click on the link below to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position with Southend-On-Sea Borough Council, please contact us on 01702352452 for a confidential discussion on your career.
The Council is an equal opportunities employer. They welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.
CLOSING DATE: 30TH OCTOBER 2019
“Please note: Applications for this vacancy may close prior to the date advertised above. This will be dependent on the volume of applications received.”