Benefit Assessment Officer (Customer Contact & Assessments)
Grade D £19,171 - £21,166 per annum
Post No: RF461M – 37 Hours per week
Fixed term up to 9 months from appointment
Benefits to you:
- Casual Car User Allowance
- Flexitime scheme
- Local Government Pension Scheme
- Discounted Leisure Centre membership
- 21 days holiday and 25 after 5 years continuous service
- Cycle Scheme
- Free Car Parking
Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.
The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to work in the shared Benefits Service. Whilst the successful candidate will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.
As part of a busy team you will be required to deal promptly and efficiently with Customer enquiries, the assessment of new claims and change in circumstances for housing benefit and / local council tax reduction, and the assessment of Discretionary Payment applications.
The successful applicant will need to have good communication skills in both written and verbal form as well as being able to work accurately and prioritise workloads to enable deadlines to be met.
You should hold GCSE’s at Grade C or above (including Mathematics and English) or equivalent academic or vocational experience. You must also be able to work in a team and on your own initiative as well as being willing to undertake training development to gain detailed knowledge of Council Tax and Housing Benefits.
Any previous experience of working in Benefits Administration or with Civica Housing Benefits and Council Tax Benefits software will be seen as advantageous to the role.