Job Family: Providing CBG11
Salary: £33,123 to £36,138 per annum
Hours: 37 hours per week
Base Location: Watling House, Dunstable
Contract Type: Permanent
Closing Date: 28th October 2019
Interview Date: 15th November 2019
More about the role:
Central Bedfordshire Council is a large unitary authority that strives to put its customers first. We are developing a 24/7 online service, offering the people in our community even greater accessibility and are constantly looking at other ways to improve. Our Revenues and Benefits Service is critical to our future success as it facilitates the billing and collection of Council Tax and Business Rates, as well as the assessment of benefit claims, ensuring that we achieve positive outcomes in a sensitive way.
In this role, you will help manage a large team that is responsible for the recovery of Council Tax and Overpaid Housing Benefit, with specific responsibility for providing direction and technical advice on the collection of some of our more challenging, and hard to recover debts in both of these areas of our work.
We are looking for someone with a proven track record of supervising a team, of excellent communication skills, and of being able to train and motivate the team to have difficult conversations with debtors, in order to establish the reasons for non-payment, and take the most appropriate action, given their circumstances. You will help inspire and encourage your team towards achieving excellent collection rates.
You will set high standards and see they’re delivered on, and you will manage formal complaints and resolve issues efficiently. You will be highly skilled in multi-tasking, as well as working in a fast-paced debt collection environment.
As a Revenues Team Leader, you will work towards being authorised as a Court Officer and will represent the Authority by presenting evidence in the Magistrates Court for cases of non-payment of Council Tax.
Join us, and take advantage of a generous rewards package, flexible working and the chance to learn and progress. Find your greatness by helping us to deliver better services to the local community.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Revenues Team Leader Recruitment Pack
For an informal discussion about this position, please contact: Claire Taylor at firstname.lastname@example.org or on 0300 300 4139
For queries related to the recruitment of this vacancy, please contact: The Recruitment team at email@example.com
Safeguarding (For DBS posts only):
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx