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Team Leader (Account Management)

  • Employer: Lewes and Eastbourne Councils
  • Reference: JTP/19/111104
  • Published: Mon 07/10/2019, 12:30 PM
  • Closing on: Sun 27/10/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,361 - £31,371 per annum
  • DBS Check: No
  • Location: East Sussex

 

Lewes District and Eastbourne Borough Councils

Service Delivery, Account Management

Lewes and Eastbourne based

 

 

Team Leader (Account Management)

Band D/E

£23,361 - £31,371 per annum

37 hours per week

1 Year Fixed Term Contract

 

We are seeking a Team Leader in the Account Management team to manage one of three teams who are focussed on managing a range of rule based assessments and recoveries as efficiently and effectively as possible, providing a continuously improving and responsive service for customers.  The areas of work are principally Council Tax, Business Rates, Rent Arrears, Leaseholders, Housing Benefit Overpayment Recovery, Local Land Charges and Car Parking Penalties and Permits.

 

You will have responsibility for: 

 

  • Managing and supporting a team of staff including proactively managing workflow, priorities and performance, conducting one to ones, performance appraisals, attending reviews as appropriate and assisting in the recruitment of staff.
  • Supporting, nurturing, training and developing staff to build confidence, skills and knowledge of the services Lewes and Eastbourne Councils provide.
  • Proactively designing and developing tools and guidance notes for the area specialism to enable the team to self-serve and widen their knowledge.
  • Collaborating with other team leaders and colleagues to resolve issues and identifying and implementing improvements in performance and customer service.
  • Efficiently, effectively and consistently processing and resolution of customer case work, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.

 

  • Personally own the resolution of some complex cases.

 

You will have proven experience in the day to day deployment of resources and staff, effective communication skills; self-motivated, and be able to work under pressure whilst maintaining good attention to detail.

 

Closing date:  Midnight on 27th October 2019

Interviews:  6th - 7th November 2019

 

Downloads

  • Job Pack

How to Apply

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Apply Now

  • Employer: Lewes and Eastbourne Councils
  • Reference: JTP/19/111104
  • Published: Mon 07/10/2019, 12:30 PM
  • Closing on: Sun 27/10/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,361 - £31,371 per annum
  • DBS Check: No
  • Location: East Sussex

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