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Service Desk Analyst - Apprentice Level 3

  • Employer: London Borough Of Waltham Forest
  • Reference: C&D/19/110865
  • Published: Thu 03/10/2019, 12:14 PM
  • Closing on: Sat 26/10/2019, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £15,410.50
  • DBS Check: No
  • Location: Waltham Forest

Vacancy Description

 Network Service Analyst Apprenticeship –

This is an exciting time to join Waltham Forest – London’s first Borough of Culture. We are busy creating a Council for the future and this is your chance to join an ambitious, customer focussed Digital & ICT team during a time of change and transformation.

Waltham Forest is east London’s cultural hotspot and one of the greenest and fastest growing areas in the capital. With fantastic connectivity, huge investment potential and limitless ambition we are fast becoming well known for economic growth and regeneration

Over the past few years Waltham Forest has changed drastically as a place. Good schools, great parks, excellent culture facilities, mass regeneration and budding community entrepreneurial ship are making us a place that people want to call home. Our ambition is that everybody in Waltham Forest enjoys a quality life.

Job Purpose

At Waltham Forest we are 100% committed to providing our staff with the highest quality support for their ICT systems.  

We need to make sure the Waltham Forest ICT experience is the very best it can be. And that means supporting services and people in a culture that puts customers first.

A new and exciting apprentice opportunity has risen in our ICT Service Desk team at Waltham Forest Council.

This is a great opportunity for someone who is looking to develop a career in ICT operations while studying for a recognised qualification at level 3. You will also gain a good level and understanding of the inner workings of ICT department within a local authority.

You will have the opportunity to gain knowledge and understanding of the following specific areas:

  • Windows 10
  • Office 365
  • Active Directory & Exchange Administration
  • Security
  • Azure, SCCM and Intune
  • Application Support
  • Customer Service & ITIL
  • ICT operating procedures.

We are looking for dynamic, customer focussed people with a willingness to grow while taking responsibility for their learning and development.  Be able to work independently and part of a team, have excellent communication skills with a desire to continue developing themselves and the service we provide.

Downloads

  • Safer Recruitment Statement
  • Equal Opportunities Policy Statement and Equality Act 2010 guidance
  • Role Profile
  • Employer: London Borough Of Waltham Forest
  • Reference: C&D/19/110865
  • Published: Thu 03/10/2019, 12:14 PM
  • Closing on: Sat 26/10/2019, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £15,410.50
  • DBS Check: No
  • Location: Waltham Forest

Vacancy Location