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Voice and Contact Centre Project Lead - PO8

  • Employer: London Borough Of Waltham Forest
  • Reference: C&D/19/108403
  • Published: Mon 02/09/2019, 13:03 PM
  • Closing on: Mon 30/09/2019, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £49,464 to £52,482
  • DBS Check: No
  • Location: Waltham Forest

Waltham Forest is an ambitious Borough. Driven by culture and the innate creativity of our residents, we have developed innovative ways to build our communities and transform our Council. As London’s first Borough of Culture we are creating more opportunities to empower our residents and boost their life chances.

We are a Council bursting with energy and opportunity. Our strong grasp of our finances means that we can invest - in our residents, our place and our people.

Over the coming year we will work with our communities to set out what we want Waltham Forest to be by 2030; how that relates to the ever-changing world, and what that means for the services and infrastructure that we need to provide. We need to make sure that everything we are doing today supports that vision, and helps our residents succeed in an increasingly uncertain world.

We need trailblazing leaders who can deliver fast-paced, people-centred design approaches to change. We will design for delivery with work that is insight led, co-created and digitally enabled, pushing collaborative working and igniting creativity.

Our Corporate Development department has been fundamental to Waltham Forest’s successful transformation. We have all of the levers to deliver sustainable change - human resources, digital, ICT, communications, culture, policy, strategy and change services.

This is an exciting time to join Waltham Forest – London’s first Borough of Culture and the winner of the MJ “Council of the year” award.  We are busy creating a Council for the future and this is your chance to join an ambitious, customer focussed Corporate Development directorate during a time of change and transformation.

About the role:

The Voice and Contact Centre PM (fixed term contract) will be responsible for the delivery of the Voice and Contact Centre technology and the relevant change as part of the Technology Foundation Programme. This role will manage the co-ordination of multiple interrelated projects and workstreams to deliver expected outcomes and benefits to the Council and its residents.

About you:

We’re looking for individuals who are driven to improve public services and have practical experience of delivering complex technology refresh and voice, contact centre and telephony programmes and projects.

You should have strong analytical skills, an ability to generate energy and excitement about change, the ability to work to tight deadlines and a strong drive for personal and professional development.

But above all, it’s your excellent interpersonal skills that will help you stand out – we’re looking for someone with the ability to challenge how we work as an organisation in sensitive and constructive ways, and experience of successfully influencing senior stakeholders within a complex organisation.

Downloads

  • Safer Recruitment Statement
  • Equal Opportunities Policy Statement and Equality Act 2010 guidance
  • Voice and Contact Centre Project Lead Role Profile

How to Apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Click here for further information on the Human Resources recruitment privacy notice.

Apply Now

  • Employer: London Borough Of Waltham Forest
  • Reference: C&D/19/108403
  • Published: Mon 02/09/2019, 13:03 PM
  • Closing on: Mon 30/09/2019, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £49,464 to £52,482
  • DBS Check: No
  • Location: Waltham Forest

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