About the role
Croydon Council has an exciting opportunity for Revenues Officers in its Council Tax Collections Team. We are looking for inspirational people to join us permanently and help continue and improve the service we provide. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London with our annual income target exceeding £200m.
You will be dealing with all aspects of the billing, collection and recovery of council tax. The successful candidate should have a proven track record in negotiating and taking payments by phone or letter. Must possess excellent communication skills and be capable of negotiating and dealing with difficult situations in a tactful and assertive manner.
Collection and recovery experience is essential for role. Council tax knowledge preferred but not essential as full training will be provided for this.
The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of council tax in order to maximise customer satisfaction and revenue collection for the Council
The role includes:
- Administering the Billing, Collection and Recovery of Council Tax
- Using collection experience to recover unpaid Council Tax
- Taking payments and negotiating payment plans
- Opening, closing and amending accounts
- Applying discounts, reliefs and exemptions
- Liaising with external companies such as Enforcement Agents
- Dealing with enquiries by telephone, and written correspondence on all queries related to Council Tax
Northgate ICT system is preferable but not essential
If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.
Full training will be given
Croydon council encourages a family friendly workplace environment with a generous 28 days annual leave entitlement, qualification for the Local Government Pension Scheme and with various other benefits such as discounted gym memberships; child care vouchers; savings on health plans; and other staff benefits as well as staff support networks.
We are committed in supporting your work life balance and recognise the changing demands and circumstances. We offer agile working from home on a rotational basis. By working in an agile way the council is seeking to encourage way of working which is based on the concept of work, being something that we do rather than somewhere we go.
Croydon Council is an equal opportunities employer embracing equality and diversity and encourages applications from suitably qualified and eligible candidates. In addition we will also offer the successful candidates excellent training and development opportunities.
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Closing date: 25th September 2019, (11.59pm)
Interview date: week commencing 30th September 2019.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.