An exciting opportunity has arisen to work within the Housing Quality Assurance Team.
Our customers are at the heart of everything we do. As one of our Quality Assurance Officers you will be required to liaise with staff across various departments, residents and contractors on a daily basis, ensuring a high level of customer service.
A main part of the role will include investigating complaints and enquiries relating to all repair and planned maintenance programmes. You will be required to produce formal responses to our customers including residents, Cllr's, MP's and MEP's, within corporately agreed timeframes, which will require you to have highly developed verbal and written skills.
This is a varied, fast paced, demanding role which will include monitoring works through to completion, ensuring our customers are kept informed.
To be considered, you will need to understand the importance of customer care and be able to demonstrate this in your dealings with issues that arise. You will need to be flexible and adaptable, with the ability to multi task, with an eye for detail. You will also need to be able to demonstrate working individually and as part of a team with excellent time management, to ensure that key roles and responsibilities are managed within agreed timeframes.
Our vision - An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.
Thurrock Council is an Investors in People (IIP) Gold accredited organisation and committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
To view the Job Profile and Person Specification please follow the link below: