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Job Details

This vacancy has expired and is for reference only

Customer Engagement Officer

  • Reference: HR1089
  • Published on: Wed 07/03/2018 12:30 PM
  • Closing on: Wed 21/03/2018 12:00 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 36 hours per week.
  • Salary: £23,398-£24,964
  • DBS Check: No
  • Location: Lancashire
West Lancashire Borough Council logo

Do you…….

  • Enjoy working in a busy, customer focused environment?
  • Have a passion for listening to and gathering feedback, to drive improvements in service delivery?
  • Want a new and exciting challenge that can make a real difference to tenants and customers?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our Customer Engagement Team.

As a Customer Engagement Officer, you will support the Customer Engagement team to develop, promote and manage the Council's customer experience process, to ensure the views of our tenants and customers are instrumental in the delivery and improvement of services. You will be the lead officer for the Tenant Scrutiny Group and will also help to deliver a Council wide digital inclusion programme.

You will need to be innovative, proactive and committed to providing high quality services. You will also have a successful track record of dealing with and building relationships with customers and difficult to reach groups.

You will analyse, measure and collate feedback to monitor, develop and improve services. You will also have excellent communication and IT skills, which you will use to present complex information in a number of different formats to different audiences.

So, if you think you are up to the challenge, we would love to hear from you.

Please note that an assessment centre for this role is scheduled to take place on the afternoon of Thursday 12 April 2018, followed by interviews on Tuesday 17 April 2018.

To apply, please visit: http://www.westlancs.gov.uk/jobs

If you cannot apply using the above link, then please email Recruitment@westlancs.gov.uk or call 01695 577177

Please quote the reference number HR1089

All applications for vacancies should be submitted by the application method stated. Please note that we do not accept speculative CVs.

Closing Date : 12pm Midday on Wednesday 21 March 2018

Please note that if you have not been invited to interview within 4 weeks of the closing date you should assume you have not been successful at the shortlisting stage.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard (BPSS) for accessing Government records. This will include a Basic Disclosure Scotland Criminal Record check.

Please note that if you have been living outside of the UK for any significant periods (6 months or more in the past 3 years) then, as part of the BPSS clearances, you will be required to provide a reasonable account of this time living abroad.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council (please refer to the recruitment of ex-offenders guidance leaflet for further information).