Local Government Jobs

Job Details

Children's Complaints and Access to Records Manager

  • Reference: CYP-17-026
  • Published on: Sun 08/10/2017 23:59 PM
  • Closing on: Sun 05/11/2017 23:59 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 35
  • Salary: £40,785 - £42,651
  • DBS Check: Enhanced
  • Location: SE6 4RU
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The role 

An opportunity has arisen for a Complaints & Access to Records Manager post within the Children & Young Peoples Directorate.

You will manage a Complaints and Access to Records Team, made up of a Complaints & Representations Officer and Access to Records Officers. 


Laurence House, Catford, London, SE6 4RU

What we are looking for

You will need to have experience in handling complex information and investigating complaints. You will need to understand the statutory frameworks which govern this work.  You will be an inspiring manager who understands the value of a complaints service and the lessons to be learned from complaints. You will be committed to promoting the participation of children and their families in accessing the complaints service.

With strong communication skills both orally and in writing, you will correspond with children and families, professionals and elected representatives, as well as preparing reports for senior officers and for Mayor & Cabinet.  You will be a confident public speaker with excellent presentation and IT skills. 

You will deliver a highly responsive customer focused complaints service that promotes learning from complaints that drives improvement.

In return, we’ll offer excellent development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community.

Salary details

£40,785 - £42,651 pa (PO4)

Further information

For an informal discussion, please contact Tom Stevenson on 0208 314 8438.

Lewisham Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share in this commitment.

This post is subject to a DBS.

For a full job description and person specification, please see attachments to the right of this advert under the Related Information section.

The Council reserves the right to close adverts early if there is a large response.  

Closing date

Sunday, 5th November 2017, 11:30pm

Interview date: Wednesday 15th November 2017



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