Local Government Jobs

Job Details

Casual Communication Centre Operator

  • Reference: HSG/18/58491
  • Published on: Mon 16/04/2018 13:00 PM
  • Closing on: Sun 06/05/2018 23:55 PM
  • Working Pattern: Flexible Hours, Permanent
  • Hours: As and When hours per week. as and when required.
  • Salary: £12.43 per hour
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE
Welwyn Hatfield Borough Council logo
Casual Communication Centre Operator

As and when required

£12.43 per hour

Here at Welwyn Hatfield Council, our Communication Centre provides an emergency service to around 7000 households, 24 hours a day, 365 days a year. You will be joining a busy team to provide emergency support to the elderly, sick and disabled residents in our community.

You will offer reassurance, assess situations and ensure that the appropriate services and personnel attend the scene of the emergency. Outside of office hours, you will also be the first point of contact for all council emergencies including repairs.

The role will appeal to someone with experience of working in a pressurised environment. You will be able to deal calmly and tactfully with all kinds of calls and will be sensitive to the needs of the callers and have a genuine interest in their well-being. You must be able to think on your feet, be proficient in MS Office packages and be confident in learning bespoke systems used by the team.

Working a shift pattern that covers 24 hours a day, 365 days a year, you must also be able to cover overtime shifts, often at short notice. This will include day, evening and overnight shifts. As this is a casual role, flexibility is essential to cover any of the following shifts:

  • 8am-5pm
  • 2pm – 11pm
  • 11pm – 8am

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

Closing date for applications is 6 May 2018.

Assessments will be held on 10 May 2018.

Interviews will be held on 11 May 2018.

Equal Opportunities

Welwyn Hatfield – Working for Equality. We welcome applications from all sections of the community.

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How To Apply

Please apply online via the link below.

Please read the job description and person specification fully before applying for this vacancy.

It is essential you refer to the person specification when completing your application, particularly the additional information section. You must demonstrate how you meet the criteria set out in the person specification and give examples to support your statements.

If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.


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