Revenues & Benefits Officer (Generic)

Working hours: 37.5 per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year)

Harlow Council is looking to recruit a Revenues & Benefits Officer to join our Revenues & Benefits team.

We are looking for a self-motivated professional individual with detailed knowledge of at least one the following:

• Housing Benefit & Council Tax Support legislation
• Council Tax
• Non-Domestic Rates
• Sundry Debt Recovery

In addition to this, you will need strong communication skills and be able to provide advice to customers in writing, face-to-face and over the telephone.

This position will require the successful applicant to be primarily involved in:

• Inspection of premises both residential and commercial
• Visiting taxpayers, ratepayers and applicants in their homes or businesses as required
• Undertake compliance work in relation to the tax and rate bases
• Liaison with the Valuation Office Agency

You should have:

• Previous experience of administering either Housing Benefit and Council Tax Support claims, Council   Tax, Non-Domestic Rates or Sundry Debts
• Excellent customer service skills
• Experience of achieving/exceeding varied targets in an office environment
• The ability to work under pressure and be able to explain complex decisions
• Experience of working on the Civica Open Revenues system or a similar software system

This is a challenging role within the Revenues and Benefits Service for Harlow Council and a great opportunity to work in Local Government.

For an informal discussion about this role please contact Paul Montgomery, Senior Manager (Support & Development), on 01279 446249

Our policies support our employees by enabling a positive work/life balance including flexible working where possible.  In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile.