Associate IT User Provisioning Officer

Salary: £34,580
Job Level: Level 2, Zone 2
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type:  Permanent
Closing date: Monday 11th November 2024; 23:55
  

About Camden
At Camden, we’re reshaping how we work to improve life for everyone. Our borough isn’t just a hub for the UK’s fastest-growing economy, and it’s also a centre for some of the most significant social discussions happening today. We’re committed to driving radical change so no one is left behind- and this is where you come in.

We are looking for an Associate IT User Provisioning Officer to join our dedicated IT User Provisioning Team, which forms part of our IT Service Centre.

What You’ll Be Doing / How You’ll Be Involved

As an Associate IT User Provisioning Officer, you will assist in managing the lifecycle of user accounts and IT devices, troubleshooting any issues and providing face-to-face support at our IT Hub.

Your responsibilities will include supporting the setup, maintenance, and deactivation of accounts and devices, while ensuring security protocols are followed for access rights and resource protection. You will help issue equipment to new starters, recover IT assets from leavers, and maintain accurate asset records throughout the process. Additionally, you will support the IT team in managing the disposal of IT devices, ensuring they are handled responsibly and securely.

A key part of your role will involve reading, maintaining, and regularly reviewing documentation to ensure you can perform your duties effectively. You will use JIRA Confluence to update and ensure documentation is accurate and relevant.

Your main base will be 5 Pancras Square, Kings Cross, with an expectation to work from the office at least four days per week. While most work is within standard office hours, occasional out-of-hours work may be required, for which time off in lieu will be provided.

You’ll benefit from a fantastic working environment and a positive, inclusive culture.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10708218/file/document?inline

All About you

To find out more about what it is like to work at Camden, meet some of our People by clicking HERE

The ideal candidate will have:

·    Working knowledge of ITSM tools, comfortable using them to manage incidents and fulfil requests. Familiarity with JIRA Service Management would be an advantage.

·    Basic understanding of key technologies such as Microsoft Office 365, Teams, SharePoint, Citrix environments, Active Directory, Windows operating systems, SCCM, and Mobile Device Management tools like Intune, with a strong willingness to expand your knowledge.

·    You’ll be a people person who can engage and build relationships through effective and personable communication, confident and willing to work collaboratively with other teams and external vendors.

·    Experience working in a fast-paced, busy and often pressurised environment, supporting a diverse range of users, including executives, councillors, and VIPs

·    You will possess excellent inter-personal skills, able to communicate effectively at all levels with technical and non-technical people, using different channels and approaches.

·    You will be meticulous at record keeping and attention to detail.

·    You’ll have a willingness to try new things, sharing skills knowledge and experience with your team, listening, and learning from others.

If you are passionate about IT service delivery and want to be part of a forward-thinking team, Camden is the place for you.

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. 

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity 

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.