Director of I.T, Digital & Customer Service

Director of IT, Digital and Customer
Salary - £130k p.a. to £150k p.a.+ benefits

About Us

Havering is committed to providing excellent services to our residents and creating an inclusive and thriving environment for everyone.

We are proud of our achievements and despite the challenges we face, we strive for continuous improvement and adapt to the changing needs of our community.

We employ over 8,000 people, including those in schools, across a number of locations within the borough. As an employer, we value our employees and are committed to professional growth and well-being. We are one of the first councils to offer 10 days for learning and development to invest in our workforce. We offer a supportive and inclusive work environment where everyone can contribute and make a difference.

About the role

We’re looking for a leader with a passion for digital innovation and a strong customer services ethos to join us. We’re a resident focused organisation that puts our communities at the heart of what we do. We are determined to transform our digital landscape and enhance customer experiences across all council services. 
As the Director of IT, Digital and Customer Services, you will have the opportunity to shape and drive forward the Council’s digital transformation.

You will lead a hard-working team, informing the design and delivery of digital solutions that will improve how we interact with our residents. Your strategic vision will shape the future of our IT Digital and customer services, ensuring we continually improve how we interact with our residents and our community.

Please view Job Profile here

How to apply

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

The closing date is 15th November 2024, If successful, you’ll be invited to a technical interview, stakeholder panels (inc. a staff panel) with a final Member appointment committee as the final stage of the process.

If we receive a high volume of suitable applications, we reserve the right to close the application date early and we may not be able to provide personalised feedback to all unsuccessful applications.

For an informal discussion about the post, please contact talent@havering.gov.uk  

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.