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We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.<br><br><strong>The Role</strong><br> <br>We are seeking a motivated and experienced Civil Enforcement Supervisor to lead our team of Civil Enforcement Officers. This role is vital in ensuring the effective enforcement of parking regulations, and public Space Protection Orders (PSPO). You will oversee day-to-day operations, provide leadership, and ensure that the team delivers a high standard of service.<br><br>The role with have direct reporting Senior officers and assume total supervision of the enforcement team when the other Supervisor is absent.<br><br>Your responsibilities will include planning, coordinating, and monitoring daily enforcement activities to ensure fair and consistent application of regulations. 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What:

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This job has expired on LG Jobs.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

Civil Enforcement Supervisor INTERNAL ONLY

North Somerset Council

North Somerset Council logo

To be confirmed (On-Site)

Permanent, Full time

No DBS check required

Level 7:- £34,314 - £37,035 per annum


About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a motivated and experienced Civil Enforcement Supervisor to lead our team of Civil Enforcement Officers. This role is vital in ensuring the effective enforcement of parking regulations, and public Space Protection Orders (PSPO). You will oversee day-to-day operations, provide leadership, and ensure that the team delivers a high standard of service.

The role with have direct reporting Senior officers and assume total supervision of the enforcement team when the other Supervisor is absent.

Your responsibilities will include planning, coordinating, and monitoring daily enforcement activities to ensure fair and consistent application of regulations. You will act as a key point of contact for your team, providing guidance, support, and motivation to help them deliver excellent service. In this role, you will also manage public interactions, addressing complaints, disputes, and enquiries with professionalism and a focus on resolution.

As a supervisor, you will ensure that all enforcement activities are carried out in accordance with legislation, Council policies, and health and safety standards. Additionally, you will review the work of your team to verify accuracy, identify areas for improvement, and ensure compliance with regulations and organisational standards

Key Responsibilities:
  • Team Leadership: Supervise and support a team of Civil Enforcement Officers, ensuring compliance with Council policies, procedures, and performance standards.
  • Operational Oversight: Plan and allocate daily work schedules, monitor enforcement activities, and respond to operational challenges.
  • Training and Development: Deliver training to team members and provide regular feedback to support their development and ensure compliance with legislation.
  • Customer Service: Handle escalated complaints and enquiries from the public professionally and efficiently.
  • Compliance and Reporting: Ensure that enforcement activities comply with legal and Council requirements. Maintain accurate records and produce reports on enforcement activities.
  • Problem-Solving: Address operational challenges, resolve disputes, and manage any incidents effectively.
  • Enforcement: Checking vehicles in car parks and in-street enforcement areas to ensure they comply with the parking order and legislation
  • Evidence: Collecting evidence of PSPO offences and conduct blue badge misuse investigations
The post-holder must have a valid driving licence or be able to use suitable alternative methods of travel throughout the district.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

  • Mobile/Field Worker
    • 0-1 day in the office
    • Includes field workers who primarily work remotely.
    • Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.


About You

We are looking for an individual who is passionate about parking enforcement and who possesses the following skills and experience:

Essential Criteria:
  • Proven experience in a supervisory or leadership role, ideally within enforcement or a related field. Managing a small team on a daily basis
  • Strong knowledge of parking and traffic regulations, as well as relevant legislation
  • Excellent communication and interpersonal skills, with the ability to manage difficult situations professionally.
  • Strong organisational and time management skills, with the ability to prioritise tasks effectively
  • Competent in using enforcement-related software and systems


What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

  • Competitive salary and benefits
  • Flexible working arrangements
  • Local Government Pension
  • Opportunities for professional development
  • Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
  • Opportunity to purchase up to an additional 10 days annual leave each year
  • Dedicated in house Wellbeing Team
  • Salary sacrifice Cycle to Work and Electric Vehicle schemes


Further details of our excellent rewards package can be found in our Benefits booklet .

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Darren, Principal Operations Officer, on 07823 362 040.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

INTERNAL ONLY

Closing Date: Friday 07 February 2025.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

Closing date: Fri 07/02/2025 at 00:00
Job reference: PLCA0473
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