Parking Debt Recovery Officer

We are looking to appoint a Parking Debt Recovery Officer to work within the Revenue Services Department (Income Collection & Enforcement Team), dealing with the recovery and enforcement of parking penalty charge notices.

This role is part-time 17.5 hours per week (may be compressed to two and a half days depending on service needs, 9-5pm)

Key Responsibilities

You will join our busy team dealing with large numbers of emails, telephone calls and letters. You will be responsible for the enforcement after charge certificate stage, exercising appropriate judgement ad discretion when handling matters.

Your tasks will include scanning incoming post, preparing Orders for Recovery and Warrants of Control, working with external enforcement agents in the collection of outstanding penalty charge notices and the day to day management of cases in line with the parking recovery process.

Requirements

Ideally you will have experience in Parking Debt Recovery and be able to demonstrate a good knowledge on the processes involved from the issuance of a PCN. Excellent communication, administrative and organisational skills will be needed to help you to manage your busy and varied workload. Experience of the Taranto system is desirable.

Application Details

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted. Internal employees should apply via the council's Intranet. External applicants apply via the Council's website 

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.