Skills & Career Advisers

Job Title: Skills & Career Advisers
Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time)
Hours: 37 - we are open to considering part time hours
Location: Countywide
Contract Type: Fixed Term - 2 years
Directorate: Growth & Environment

About the team

Step2Skills are looking for someone with a passion for empowering adults across the County to make informed, confident choices about their learning, training and employment.

As part of Hertfordshire County Council, Step2Skills adult learning and employment support service provides opportunities for adults in Hertfordshire to get involved in learning and employment within the community. We aim to work with people who face barriers to education and employment such as low skills, learning or physical disabilities and mental health conditions.

You will be part of a recently formed Information, Advice and Guidance Team with Step2Skills supporting the Information, Advice and Guidance Lead to fulfil the vision for the service.

The Information, Advice and Guidance Team’s purpose is to provide clear, accessible pathways for adults within our provision to explore learning, training and employment opportunities. We aim to help individuals understand their options, broaden their horizons and identify progression routes that support their personal and professional development. Through collaboration and a commitment to equity, we ensure that Hertfordshire residents can access impartial guidance and overcome barriers to success.

About the role

You will be responsible for answering skills and employment support enquiries to the service, completing initial meetings with those applying for our supported employment programmes, conducting information, advice and guidance sessions with individuals on a one-to-one basis or in group settings, developing resources, working with partner organisations, as well as tracking learner and participant progression.

You will be working across Hertfordshire to ensure our learners and participants are able to access tailored information, advice and guidance suited to their aspirations and goals. This may include visiting our adult learning classrooms, community settings and job fairs.

About you

Essential:

• Experience of conducting one-to-one and group information, advice and guidance sessions.
• Experience of providing information, advice and guidance in education, training and employment
• Demonstrated ability to accurately log and track calls, actions, and tasks using relevant systems and tools
• Ability to manage and prioritise workload, including a caseload of learners and participants.
• Demonstrable experience of communicating through verbal and written presentations
• Demonstrable experience of planning, monitoring and evaluating your own work
• Demonstrable experience of multi-agency working to support positive outcomes
• Experience of writing SMART action plans
• Ability to analyse data and track progression of learners and participants.
• Willingness to share best practice with the team and commitment to continued progressional development
• Good IT skills – use of Client Record Management Systems and Microsoft Office

You will have current knowledge, understanding and experience of providing information, advice and guidance to adults in relation to education, training and employment. You will hold a Level 4 Information, Advice and Guidance qualification or be working towards this, or committed to doing so.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM8 job profile. Please locate this via:

Job profiles - Community services

We are looking for a motivated individual who is passionate about delivering high quality information, advice and guidance and who will work in partnership with the team and partner organisations to achieve this. You will have the ability to manage workload, determine priorities and share best practice.

To hear more about this opportunity please contact: Sarah Johnson, Information, Advice and Guidance Lead on 01992 588677 for an informal discussion about the role.

Interview Date: Monday 8th December 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.