Service Improvement Manager

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.

We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent Business Intelligence team as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We’ll help you to develop your career and grow your skills with opportunities for training and development.
• There’s so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities.
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

About the Post:

Barnsley Council is a place of possibilities, and we are proud to be a double award-winning Council of the Year (LGC and MJ 2023), recognised for bold thinking, innovation, and delivering real impact for our communities. We are now inviting a talented Service Improvement Manager to join our Business Intelligence team.

Why Join Us?

This is an exciting opportunity to support the BI team to continuously improve and help shape the future of data-led decision making in Barnsley.

We’ve been working hard as an organisation to ensure data is a recognised as a strategic asset and redefining how we use our data. To enable this, we’ve launched a new operating model for Business Intelligence. Our service is built on the principles of Enabling Barnsley - encouraging innovation, empowering services to self-serve, and allowing our BI experts to focus on high-impact work that delivers tangible benefits for our organisation and its communities.

We’re not just about reporting - we’re about predictive analytics, insight-driven continuous improvement and intelligence-led culture change. Our work has earned recognition from government departments and national bodies and we’re proud to be seen as a centre of excellence.

We’re excited to be moving to Microsoft Fabric in the coming months, unlocking new possibilities for single view and end to end analysis, automation and scalable insight delivery. Our team is already embracing Copilot and other AI driven tools, pushing the boundaries of what’s possible in local government intelligence.

The role will include:

• Ensuring the Council has robust and consistent business intelligence data governance and quality in place and that the organisation and the function have the right data literacy skills in place to support the organisation to be intelligence led and meet its future demands.

• Leading the enhancement of the quality, efficiency and effectiveness of the business intelligence function through identifying areas for improvement, implementing best practices, and ensuring that business intelligence services meet the evolving needs of the organisation.

• Leading, developing and performance managing a team of Senior Business Intelligence Analysts and Analysts, ensuring they are working to the Council’s Data Strategy and principles, consistent standards, are using modern technologies and identifying where they can be used to improve service delivery.

• Leading the delivery of specialist areas within the BI team including spatial intelligence and addressing, workforce planning, data literacy and the transparency framework.

• Develop close working relationships with services, wider core teams and external partners to influence and improve performance and standardise process, in order to improve Council decision-making.